DO NOT BUY ANYTHING FROM THIS CROOK. THE WORST customer experience I have ever had in my entire life. This guy is a flat out criminal. I'm sorry that I HAD to give one star in order to publish - this should get zero stars , or less! Every review you read here is an exact reiteration of the experience I have had with Charles Moore at 4- Auto Parts in Kansas City Missouri. The terms and conditions are as unfriendly to the customer as they can possibly be.
I ordered a headlight for my Audi and, after not receiving it the day it was supposed to arrive via UPS, I called UPS. They had record of a shipping ticket being created but never received the part from 4- Auto Parts. I called and Charles, who was apparently busy, asked if he could call me back in a few minutes and never did. 4 days later I called again and he said " we'll have to give it a few more days to see if it turns up." At that point I decided to do something I should have done initially - look 4- Auto Parts up on Google reviews etc. When i saw the horror stories i immediately called American Express and disputed the charges. 4- Auto Parts fought the dispute , and in the process FORGED my initials on each and every paragraph of their terms and conditions ( which I never initialed because I thought the terms were ridiculous). T
The part arrived eventually and, when I brought it to my Audi dealer to install, they told me it was broken and would not work. 4 - Auto Parts refuses to accept responsibility for the part and will not issue either a replacement or a refund.
Again - unless you are extremely bored and are looking for something to do, or you do not have enough aggravation or stress in your life - DO NOT DO BUSINESS WITH 4 - Auto Parts or Charles Moore in Kansas City , Missouri.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of headlight. 4 Auto Parts needs to read this review and look into the issue (if any) according to poster's claims.
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