4 Auto Parts - Worst Customer Service in my Life
DO NOT BUY ANYTHING FROM THIS CROOK. THE WORST customer experience I have ever had in my entire life. This guy is a flat out criminal. I'm sorry that I HAD to give one star in order to publish - this should get zero stars , or less! Every review you read here is an exact reiteration of the experience I have had with Charles Moore at 4- Auto Parts in Kansas City Missouri. The terms and conditions are as unfriendly to the customer as they can possibly be.
I ordered a headlight for my Audi and, after not receiving it the day it was supposed to arrive via UPS, I called UPS. They had record of a shipping ticket being created but never received the part from 4- Auto Parts. I called and Charles, who was apparently busy, asked if he could call me back in a few minutes and never did. 4 days later I called again and he said " we'll have to give it a few more days to see if it turns up." At that point I decided to do something I should have done initially - look 4- Auto Parts up on Google reviews etc. When i saw the horror stories i immediately called American Express and disputed the charges. 4- Auto Parts fought the dispute , and in the process FORGED my initials on each and every paragraph of their terms and conditions ( which I never initialed because I thought the terms were ridiculous). T
The part arrived eventually and, when I brought it to my Audi dealer to install, they told me it was broken and would not work. 4 - Auto Parts refuses to accept responsibility for the part and will not issue either a replacement or a refund.
Again - unless you are extremely bored and are looking for something to do, or you do not have enough aggravation or stress in your life - DO NOT DO BUSINESS WITH 4 - Auto Parts or Charles Moore in Kansas City , Missouri.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of headlight. 4 Auto Parts needs to read this review and look into the issue (if any) according to poster's claims.
Other people also mentioned headlight in their reviews. You may find this information helpful for further shopping at 4 Auto Parts.